Shipping policy

At LENZE, we want your frames with you as quickly as possible. Here's everything you need to know about how we get them to you.

Where we ship
We currently ship to UK addresses only.

Order processing
Orders placed before 12pm Monday to Friday are dispatched the same day. Orders placed after 12pm, or at weekends and on bank holidays, are dispatched the next working day. You'll receive a confirmation email with tracking as soon as your order is on its way.

UK shipping
All orders are sent via Royal Mail.

Tracking your order
Every order comes with tracking. Use the link in your dispatch email to follow your parcel.

Delays and lost parcels
Delivery times are estimates. They can occasionally be affected by carrier delays, peak periods or bad weather. If your tracking hasn't updated in 5 working days, contact us at contact@lenze.uk and we'll sort it out.

Incorrect addresses
Please double-check your address at checkout. We can't be responsible for orders delivered to an incorrectly entered address. If you spot a mistake, email us straight away and we'll do our best to update it before dispatch.

Questions?
Get in touch at contact@lenze.uk and we'll be happy to help.